Refund and Cancellation Policy

Reservations:
Please make advance reservations via telephone (082 264 0272 or 082 852 4425) or Email (rony@roughandready.co.za) to assure room availability.
Full payment is required to obtain a confirmed reservation. Please note the cancellation policy before committing to a reservation.
Rates may change without notice and may vary for special events except for confirmed reservations (deposit taken).
All rates include VAT.

Occupancy:
Occupancy is per person per night, bed only.
Some rooms need to use ablution facilities!
Camping per person per night.
Bar and Diner on site!

Rooms; 2 x 3 single bed, one being a bunk bed!
        2 x 4 single bed, one being a bunk bed!
        1 x caravan, 2 x single bed!
        2 x luxury safari tent, double bed, own ablution!

Deposit:
To confirm your reservations, full payment is required via Internet banking and proof of payment (POP) received!

Cancellation and Early Checkout Policy:
Should your plans change, be sure to inform us promptly to ensure a possible refund of your deposit. If cancelation is received less than 21 days before occupancy you are responsible for the entire reservation and will be charged as such if the reservation cannot be rebooked. Cancellations more than 21 days prior to arrival will be paid back in full (Except for special events) less 20% admin fee!
Special events will only qualify for refund less 20% admin fee if the reservation in rebooked no mater the cancelation period!

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation cannot be rebooked.

Refund Policy:
If you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take 24 hours but may only reflect on your statement several days later depending on bank establishments used! Reasons for this are the billing cycle and processing time at the bank.

Check In:
Normal check-in time is 13h00 – 20h00. For late arrivals, please call for instructions on the procedure for arrival after 20h00.
Checkout is at 10h00.
Early check-in is possible pending availability and only by prior arrangement.

Modification:
We require 7 days before original arrival date for the amendment request. Any modifications are subject to availability at the time you make the request.

Children and Infants:
Child (0-2 years) can stay free of charge with parents using existing beds. In case that you require the extra bed for your child (0-13 years old), 50 % of the occupation rate applies

Non-arrival (No Show):
If you fail to arrive on the arrival date the entire reservation will be cancelled automatically and you will be charged the cost of the whole reservation.
If you fail to check in on the first date but still wish to continue your travel plan to stay with us, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled.

Pets:
Having our own pets on site requires prior arrangement if you wish to bring yours! No exceptions! The property and or parts thereof are not fenced in!


Give us a call for your  Accomodation booking / 082 264 0272


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